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Delivery

UK mainland delivery normally takes 2 – 4 working days subject to stock availability and card authorisation.  Often we can still deliver within 7 - 14 days if an item is out of stock.  Contact us if delivery is especially urgent.

You will recieve notification by e-mail when your order has been dispatched. Orders will be sent using Royal Mail services. If any part of your order is temporarily out of stock you will be advised by e-mail or telephone to give you an estimate of delivery.

We operate a sliding scale of delivery charges, based on the weight and size of an individual item. If your order includes more than one item it is based on the heaviest item. As most orders vary in weight it is difficult to always get the right fair price every time but we do try!  If you are not happy with the price you have paid for shipping let us know.


The following costs are for Standard Delivery.

  • Very light              £0.  50 + VAT
  • Light                     £3.  00 + VAT
  • Medium                 £6. 00 + VAT
  • Heavy                  £10. 00 + VAT
  • Very Heavy          £20. 00 + VAT
  • Extremely Heavy  £50. 00 + VAT

Please contact us if your order is taking longer than quoted to arrive.


Packaging Policy:     In the 5 years The Woodsmith's Store website has been operating, a very very small number of our packages have been damaged in transit.  This good statistic is in part due to the care taken by Royal Mail but also, we like to think, due to our attention to detail on the packing bench. 

We love the idea of using recycled packaging materials, and we do this whenever possible (and we get lots from our own tool suppliers;  if you ever wondered why there is Swedish newsprint used to protect your Woodsmith's Store order,  this comes from the Gransfors Bruks packaging boxes.   We may not be able to claim super frustration-free packaging but your order does stand an extremely high chance of reaching you in one piece.  You will be able to recycle the majority of the packaging materials we use to protect your order, they can go directly into your domestic recyling bin or they are great to to get the woodburning stove going!

If you use a sharp knife to open up your Woodsmith's Store package please take care to protect yourself from injury and the package contents.